Privacy Policy

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 Wein – Privacy Policy

Effective Date: 3 June 2025

Last Updated: 3 June 2025

Wein ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you use the Wein shopping app, vendor panel, or delivery driver app.

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1. Information We Collect

a. Information You Provide:

Full name

Phone number

Delivery address

Payment information (only for verification purposes – not stored)

Chat messages between users and sellers or drivers

Documents (only if required for verification or seller registration)

b. Automatically Collected Data:

Device type, model, and OS

App usage and interaction data

Location data (only if you allow GPS access)

IP address and browser data (for the web version)

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2. How We Use Your Information

We use your data to:

Process and deliver your orders

Provide customer support

Connect buyers with sellers and drivers

Send order updates and promotional offers

Prevent fraud and improve platform security

Improve app performance and user experience

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3. Location Services

If you allow location access, we use GPS data to:

Show your delivery location

Help drivers locate your address

Suggest relevant local vendors

You can disable location access at any time from your phone settings.

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4. Payments and Offline Payment Info

We do not store credit card or wallet PINs.

For offline payments (e.g., Zain Cash, CliQ, etc.), we only request:

Payment reference number

Name of sender

Screenshot or confirmation if required

This info is used solely to confirm your payment.

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5. Data Sharing

We may share relevant data with:

Delivery drivers (e.g., your name, phone, and location)

Vendors (only when you place an order with them)

Legal authorities (if required by Jordanian law)

We do not sell your personal data to third parties.

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6. Data Storage & Security

We store your data securely on encrypted servers.

We take appropriate measures to protect your data from unauthorized access, modification, or deletion.

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7. Your Rights

You have the right to:

Request access to your data

Request data deletion (account deactivation)

Withdraw permission for location or notification access

Opt out of marketing communications

To exercise your rights, contact us at [support@wein.app].

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8. Children’s Privacy

Our app is not intended for users under the age of 13. We do not knowingly collect personal data from children.

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9. Changes to This Policy

We may update this Privacy Policy occasionally. You will be notified through the app or by email when updates occur.

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10. Contact Us

If you have any questions or concerns about your privacy, please contact:

📧 Email: [support@wein.app]