Wein – Terms and Conditions
Effective Date: [Insert Date]
Welcome to Wein, Jordan’s trusted online shopping platform. By accessing or using the Wein mobile application, website, or services, you agree to the following terms and conditions. Please read them carefully.
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1. Acceptance of Terms
By creating an account, browsing products, placing orders, or using any part of the platform, you agree to these Terms & Conditions and our Privacy Policy.
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2. Eligibility
To use Wein, you must be at least 18 years old or have the consent of a parent/guardian.
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3. Account Registration
Users must register using valid and accurate personal information.
You are responsible for keeping your login credentials secure.
Wein reserves the right to suspend or terminate accounts found to be violating our terms.
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4. Orders and Payments
All products listed on the platform are offered by independent vendors.
Prices, product details, and availability are set by vendors.
You agree to pay the total amount shown at checkout, including delivery fees.
Offline payment methods are allowed (Cash on Delivery, Zain Cash, Orange Money, CliQ, Dinarak).
Proof of payment may be required for offline transactions.
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5. Shipping and Delivery
Orders are typically delivered within 24–48 hours depending on location.
Delivery timelines may vary based on product availability or vendor delays.
You are responsible for providing an accurate delivery address and being available to receive the order.
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6. Cancellations & Refunds
Orders may be canceled before they are shipped.
Refunds are subject to the vendor's return and refund policy.
Digital payments may incur a processing time of 2–5 business days for refund.
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7. User Conduct
You agree not to:
Misuse the app or its services
Upload false or misleading information
Harass, abuse, or harm vendors or delivery agents
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8. Vendor Responsibility
All vendors are third-party sellers. Wein is not liable for:
Product quality or safety
Vendor warranties or returns
Incorrect or misleading product descriptions
Wein acts as a marketplace only.
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9. Limitation of Liability
Wein is not responsible for:
Any loss or damage caused by system downtime, delays, or errors
Delayed or undelivered items by vendors
Misuse of offline payment details by third parties
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10. Intellectual Property
All logos, content, and branding related to Wein are the property of Wein and may not be reused without written permission.
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11. Termination
Wein reserves the right to suspend or terminate any account that violates these terms, or that is suspected of fraud or abuse.
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12. Modifications
We may update these Terms & Conditions at any time. Continued use of the app after updates indicates your agreement to the new terms.
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13. Governing Law
These terms are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes shall be resolved in Jordanian courts.
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Contact Us:
If you have any questions regarding these terms, please contact us at:
📧 [support@wein.app]
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